Privacy Policy

ICH School, Tanur respects your privacy. This policy explains how we collect, use and protect personal data when you use our website and payment services.

• Information we collect: name, email, phone number, student/admission details, billing information and transactional metadata (IP address, device, timestamps).
• Purpose: to process admissions, accept fee payments, send receipts, and for official communication related to school services.
• Payment data: Card/UPI details are processed by our payment gateway partner. ICH School does not store full card details on our servers. We may store masked transaction IDs, payment status, and receipts.
• Third parties: We may share data with payment processors, banks and regulatory authorities where legally required.
• Security: We use industry-standard measures (HTTPS/SSL). Access to personal data is restricted to authorized staff only.
• Retention: Personal and financial records are retained as per statutory requirements and our internal data-retention policy.
• Contact & rights: You may request access, correction or deletion of your personal data by contacting the school (see Contact section).

By using our website and payment facilities you accept this Privacy Policy.

Terms & Conditions

These terms govern your use of the ICH School website and online payment services.

1. Scope: Online payments are accepted for tuition, admission fees, exams, and other school charges.
2. Payment verification: All payments are subject to verification by our accounts team. A payment is considered complete only after confirmation from the school.
3. User obligations: You must provide accurate information during the payment process. Incorrect details may delay receipt or admission processing.
4. Modifications: The school may change fees, schedules and policies. Changes will be posted on this website.
5. Liability: The school is not responsible for payment failures arising from third-party systems (banks, payment gateways) beyond our control. We will, however, assist in resolution.
6. Prohibited uses: Fraudulent activity, misuse of accounts, or attempts to circumvent payment systems will result in disciplinary and legal action.

Refund & Cancellation Policy

Payments accepted online are primarily for educational services and are subject to the following terms.

• Non-refundable fees: Tuition and admission fees are generally non-refundable and non-transferable unless stated otherwise (e.g., cancelled programs).
• Technical errors / double payments: If an amount is debited from your account but not credited to ICH School due to a technical failure, we will coordinate with the bank/payment gateway to refund the amount. Refunds typically reflect within 7–10 working days depending on the bank.
• How to request a refund: Contact the accounts office with transaction ID, date, payer name and screenshot/statement. We will acknowledge and start the investigation.
• Adjustments: In some cases, the school may choose to adjust payments against future dues after agreement with the payer.

Delivery / Digital Receipt Policy

Most transactions are for services — there is no physical shipment. For digital deliverables (receipts, e‑materials):

• On successful payment you will receive an email and/or SMS confirmation. A downloadable digital receipt is available instantly or within 24 hours.
• If you do not receive a receipt within 24 hours, contact accounts with payment details.
• Physical materials (if any) and textbooks — delivery terms will be communicated separately where applicable.